Browse our most frequently asked questions list below to learn everything you need to know!

Reservations can be made through our website, DMVBounce.com, or give us a call at 202-855-4000. In order to secure a reservation, a 50% deposit is required.

For forms of payments please see “What Forms of Payments do you Take?” below.

Regardless of form of payment, you must have a credit card on file with us for incidental charges, should any occur.

Deliveries are made 7 days a week, with our first delivery beginning at 9am and our last pickup at 9pm. Our normal office hours are Monday – Friday, 9am-5pm, excluding holidays.  

For emergencies, please call the office number and you will be directed to one of our staff members who will do their best to answer your concern or solve any problem.  

Yes! All of our units are cleaned thoroughly. We are committed to making sure that your children are playing in a clean, well maintained, and safe environment. After each rental, every unit is thoroughly cleaned by commercial vinyl cleaners, disinfected, and sanitized. Once the unit is clean, it will be inspected to ensure cleanliness and safety.

Everything! Our units are a perfect addition to any party, event, or celebration. You can find one of our vast selection of bouncers, water slides, and interactive units at occasions including but not limited to: birthday parties, church festivals, charity events, corporate events, company picnics, school field days, grand openings, family reunions, Vacation Bible Schools, summer camps, and much more!

Our inflatables can be set up on grass, cement, concrete, asphalt, or even indoors with a different anchoring system available for every possible combination. When placing your reservation, please let us know on what type of terrain your rental will be installed. Inflatables that are setup on grass are anchored with long steel stakes, while inflatables that are setup on other surfaces or indoors are anchored with sandbags. We cannot set up inflatables on gravel, stone, or mulch (or any surface that can cause tears or holes, or excessive wear).

If you’d like to cancel and receive a refund, please be sure to do so more than 72 hours in advance of the event. If you cancel within 72 hours of the event, we will credit you for future use. Non-negotiable.  

If you’d like to reschedule, please be sure to let us know at least 24 business hours in advance.  

This policy applies to all conditions, emergencies or non-emergency, weather, or any other situation that calls for the cancellation or reschedule.

Weather can be tricky, especially in the summer. Our main concern is strong wind or very dangerous weather, in which case we will call in advance to let you know we cannot deliver and credit you from the amount you pay.  

Besides this, it is your call if you’d still like to have an inflatable for your event. If you cancel within 72 hours of the event, we will credit you for future use. If you cancel more than 72 hours of the event, will refund you.  Please note cancellations on the day of the event forfeits any funds we have collected for that event.

We accept all major credit/debit cards. Check payments are only accepted from religious facilities, schools, government, and companies that have made prior arrangements with us.  To make such arrangement (if you are having an event for one of the types of organizations above) please call our office at 202-855-4000 during normal business hours. 

We like to arrive early for set up so that your rental items can be used the entire time you have your reservation for. This can be anywhere from 30 minutes to 3 hours before the event, depending on deliveries taking place that day.

 

Please note, for park events, we arrive closer to the reservation start time, however, we must have an adult available to receive and attend the equipment from drop off to pickup.

Set up and tear down are included in the price for rentals. Events taking place within 20 miles from our location in Upper Marlboro will have free delivery. Any location more than 20 miles will have a delivery charge of $4/ mile. Our maximum delivery distance is 30 miles.

Yes, we service the greater Washington DC, Northern Virginia, and Suburban Maryland areas, with free delivery for locations up to 20 miles from our office.  

You can also check out a list of some of the areas we deliver to here on our website. Select ‘About Us,’ and then ‘Bounce House Rental Service Areas.’  Please note we only deliver if you are within 30 miles from our warehouse.

Please be sure that the park you plan to have your event at allows bounce houses or other rental items you are interested in BEFORE you make a reservation. Most parks do not have electricity, so please be sure to either rent out a generator from our site or provide another power source for any rentals that may need it.  

All parks are different. Some may require permits or certificate of insurances. Please be sure to get all the information you need from these parks before you create your reservation to ensure to issues arrive on the day of the event. You are responsible for complying with the park rules and regulations.  

 A government issued ID is required from you before we can begin setting up.

Under no circumstances should water be used with any inflatable that is not designed for such use. However, there are inflatables designed for use with water. We will be glad to let you know what water units are available for you to rent for your event.  You must provide a standard water hose.

All of our units are made from 100% lead free vinyl. Safety is not an option, it’s a REQUIREMENT, and the safety of your children is our #1 priority.

Our inflatables come in different in sizes, so be sure to check the item description next to the product you are interested in reserving before making a final decision. There you will find sizes and space requirements.   

Still have questions?

Feel free to use our Contact Form to reach out to us anytime.